This is the Privacy Statement for “Stretch Tents & Canopies” and “Stretch Fabric Structures”, hereafter referred to as, “Stretch Structures”, “we”, “us” and “our” in this document.

At Stretch Structures, we are committed to maintaining the trust and confidence of visitors to our websites.

This Privacy Statement governs data collection and usage on all our websites in accordance with our Terms on Use. It details when and why we collect your personal information, how we use it and your rights to control our use of your data. By using the Stretch Structures websites, you consent to the data practices described in this statement.

What types of Data do we collect and why do we collect it?

Website Cookies

Stretch Structures websites use “cookies” to allow us to see how the site is used and to personalise your online experience.

What’s a cookie?

A “cookie” is a small data file that is placed on your computer or mobile device when you visit a website. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies are used by nearly all websites and do not harm your system.

What’s a cookie’s purpose?

It records how you move your way around a website so that, when you revisit that website, it can present personalised options based on the information stored about your last visit. For example, if you’ve purchased from us before, your billing / shipping addresses may be pre-populated to save you time typing them in again. If you want to change any details you can simply type over the text.

Cookies can also be used to analyse traffic so we can see which parts of our sites are most popular, and for advertising and marketing purposes.

How do I control and delete cookies?

You have the ability to accept or decline cookies. If you want to check or change what types of cookies you accept, please see the relevant help section on your browser or you can visit where a helpful guide is published. Please be aware that if you disable certain cookies this will mean that parts of our site may not work correctly. 

How do Stretch Structures use cookies?

We use cookies for a variety of purposes: to facilitate navigation, to display information more effectively, to personalise your experience, to save you time when filling in forms, to understand how our websites are used, to measure the success of our marketing campaigns, and for security purposes.

Cookies are either:

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.

Cookies can also be categorised as follows:

– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. 

Third Party Processors

 We use third party processors to deliver our websites. Some of these services are: third party plug-ins to capture comments or reviews, live chat, shopping carts, payment processors, accounting software, social media comments and likes, analytical reporting and marketing campaigns.

Below we have attempted to list the prominent third party processors we use and the types of data we collect via these providers.

Google Analytics

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This may include data such as, computer hardware and software, IP address, browser type, domain names, access times and referring website addresses. We do this to find out things like the number of visitors to the various parts of the site, how the visitors found our website, what devices people are browsing our website on. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. See Google Privacy Policy

MailChimp - Newsletter

You can subscribe to our newsletter from our website. As part of the registration process, we collect personal information that you have freely given us (this is usually limited to your name and email address). We use that information to send regular (currently monthly newsletters) to tell you about new products, tips, client testimonials and all things related to stretch tent and event structures; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

We take your privacy seriously, and we never trade or sell lists or email addresses.

We use MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. See Mailchimp Policies

How do I unsubscribe from your Newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at


We use WordPress to deliver our website and blog content, and redirect to Shopify to offer purchasing options once you choose to buy products online from us. See WordPress Privacy Policy


We use Shopify to deliver our websites where you can purchase products online: United Kingdom and EU, United States of America, Australia and New Zealand See Shopify Privacy Policy

When you purchase products from us, you will be prompted to provide personal information to enable us to manufacture and deliver your goods to you, such as, your name and / or company name, email address, phone number, graphics for branding products, delivery address and credit card details for payment. By giving us this information, you consent to this data being collected, used, disclosed, stored, and transferred to our Third Party Processors, as described in our Terms of Use and in this Privacy Policy.


We use Paypal for secure transaction processing when you purchase products on our websites. See PayPal Privacy Policy and read more about how PayPal keeps your payment details secure when buying online here.


We use Xero, cloud accounting software, to pull sales information off Shopify to reconcile our books. See Xero Privacy Policy

Comments and Reviews

When you leave comments or reviews on our websites, we collect the data shown in the applicable form, and your IP address and browser user agent string to help spam detection. Any information you include in a comment or review may be read, collected, and used by anyone viewing the comments or reviews on our websites.


If you upload images to our websites or social media platforms, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When you submit a contact form on our websites, we capture your name, email address and an optional phone number with the nature of your query. We use this information to contact you to answer your query or provide quotes, we do not use the information submitted for marketing purposes.

You can subscribe to our newsletter or subscribe to our special sales list in separate explicitly clear prompts.

Live Chat

We use Crowdchat to provide Live Chat services on our websites so we can offer online, immediate responses to your enquiries. See CrowdChat Cookie Policy

Links to Third Party Websites

Our Websites include links to other websites, such as: Facebook, Twitter, Google+, YouTube, Pinterest, LinkedIn and Instagram. These mainly social media websites’ privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. Stretch Structures is not responsible for the privacy statements or other content on websites outside of the Stretch Structures and Stretch Structures family of websites. 

Who do we share your data with?

We use third party processors to deliver our websites. We have attempted to list the prominent third party processors and how we share data with them in the above section titled, Third Party Processors.

We also use third party services to physically manufacture and deliver our products to you when you purchase goods via our websites. Some of these services include: manufacturing partners, graphic artists, customer support services and freight companies.

All such third parties are prohibited from using your personal information except to provide these services to Stretch Structures, and they are required to maintain the confidentiality of your information.

We only ever share your personal data that is necessary to deliver our goods and services to you and to meet regulatory and legal requirements.

We want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

Cross Border Disclosure

Please be informed that we may transfer and process personal data you provide to us to countries other than your country of residence to assist us in providing you with the service that you have requested. The laws of these countries may not afford the same level of protection to your personal data. All such third parties are prohibited from using your personal information except to provide these services to Stretch Structures, and they are required to maintain the confidentiality of your information.

How do I Access or Amend my Personal Information?

You can access all your personally identifiable information that we collect online and request to view, amend, or delete your information by emailing your request to To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making any amendments.

How do we safeguard your information?

We take reasonable and appropriate measures to protect your personal information in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

How do we notify you if we’ve had a breach of security?

If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible and later report the action we took in response.

How often will you update this Privacy Statement?

We may update this Privacy Statement from time to time to reflect company policy changes, customer feedback or for legal or regulatory reasons. We encourage you to periodically review this Statement to keep informed of how Stretch Structures is protecting your information. The date at the bottom of this statement reflects when it was last updated.

How do I contact you?

If you have any questions or concerns regards our Privacy Statement, please email us at info@stretchstructures.coms or send mail to: Attn: Privacy Officer, Stretch Structures, PO Box 492, Balgowlah NSW 2093, AUSTRALIA.


Updated May 21, 2018